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Delivery & Returns


Delivery

Standard UK Delivery

£3.95 or FREE on orders over £40

Orders usually arrive within 3–5 working days.

Dispatch: typically within 1–2 working days

Delivery days: Monday–Friday

Tracking: sent by email once your order has been dispatched

During promotional periods, delivery may take a little longer

Delivery timeframes are estimates

Next Day Delivery (orders placed before 4PM)

£7.95

Orders placed before 4PM (Monday–Friday) will be delivered the next working day.

Delivery days: Monday–Friday (no weekend delivery)

Orders placed after 4PM: please allow an extra day

Orders placed after 4PM on Friday, or on Saturday/Sunday: delivered on Tuesday

Tracking: sent by email once your order has been dispatched

During promotional periods, delivery may take a little longer

Next Day Delivery is not available to the following postcodes:
AB, BN, BT, CA, DD, DG, DH, DL, DN, DT, DY, EH, EX, FK, G, GL, GY, HR, HS, HU, IM, IP, IV, JE, KA, KW, KY, LA, LD, LL, LN, ML, NE, NR, PA, PH, PL, PO, SA, SY, TA, TD, TQ, TR, TS, WR, WV, YO, ZE.

Highlands, Islands & Extended Areas

If your address falls within a remote or extended delivery area, delivery may take longer. Please allow up to 7 working days.

Returns

We want you to feel confident in every Natural Spa Beauty purchase. If something isn’t quite right, we’re here to help.

30-Day Returns

You have 30 days from receiving your order to request a return.

To be eligible, items must be:

  • Unused
  • In original packaging
  • In fully resalable condition
  • Accompanied by proof of purchase

To start a return, email hello@naturalspabeauty.com
Returns sent back without prior approval cannot be accepted.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, faulty, or incorrect:

  • Email us immediately at hello@naturalspabeauty.com
  • Include photographic evidence where possible
  • We’ll assess the issue and make it right

We operate in accordance with the Consumer Rights Act 2015.

Return Address

Natural Spa Beauty Ltd
7 Paynes Park
Hitchin
Hertfordshire
SG5 1EH
United Kingdom

Please obtain proof of postage, as we can’t be responsible for returns that do not reach us.

Refunds

Once your return is received and inspected, we’ll email you to confirm whether it has been approved. Approved refunds will be issued to your original payment method. Please allow time for your bank or card provider to process the refund.

Non-Returnable Items

We cannot accept returns for:

  • Sale items
  • Gift cards
  • Custom or personalised products
  • Used personal care products (unless faulty)

Here to Help

If you need support with your order, delivery or return, our team is ready to assist.

FAQs
Browse our Help Centre for quick answers and guidance.

Customer Care
Email hello@naturalspabeauty.com and we’ll respond as soon as possible during business hours.