Delivery & Returns

Standard UK delivery is £3.95, or free on orders over £40.

Orders are usually dispatched within 1-2 working days and typically arrive within 3-5 working days after dispatch.

Delivery times are estimates and may vary during peak periods, promotional periods, bank holidays or courier delays.

Next Day Delivery is £7.95 and is available for orders placed before 11am, Monday to Thursday.

Next Day Delivery excludes weekends, bank holidays and some postcode areas.

Orders placed after 11am will be processed on the next working day.

Orders placed after 11am on Friday, or on Saturday/Sunday, will be processed on the next working day.

We use Royal Mail or a tracked courier service depending on the size, weight and destination of your order.

Where tracking is available, tracking details will be sent by email once your order has been dispatched.

If your address falls within a remote, Highlands, Islands or extended delivery area, delivery may take longer. Please allow up to 7 working days.

Worldwide Tracked Delivery is available at £24.95.

International delivery times vary depending on the destination country, customs processing and local courier services.

International orders may be subject to customs duties, taxes or import fees, which are the responsibility of the customer.

We recommend checking your local import rules before placing an order.

We want you to feel confident in every Natural Spa Beauty purchase. If something is not quite right, we are here to help.

You have 30 days from receiving your order to request a return.

To be eligible for a return, items must be:

• Unused
• In their original packaging
• In fully resalable condition
• Accompanied by proof of purchase

Please do not send any items back before contacting us.

To start a return, email hello@naturalspabeauty.com with your order number and reason for return.

Once your return has been approved, we will provide the correct return address and return instructions.

Returns sent back without prior approval may not be accepted.

Please inspect your order when it arrives.

If your item is damaged, faulty or incorrect, please email us as soon as possible at hello@naturalspabeauty.com.

Please include photographic evidence where possible so we can assess the issue and make it right.

We operate in accordance with the Consumer Rights Act 2015.

Once your return has been received and inspected, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow time for your bank or card provider to process the refund.

Some items may not be returnable for hygiene, safety or customisation reasons, unless faulty.

This may include:

• Gift cards
• Custom or personalised products
• Used or opened personal care products, unless faulty

This does not affect your statutory rights.

If you need support with your order, delivery or return, please email hello@naturalspabeauty.com and we will respond as soon as possible during business hours.