Natural Spa Beauty FAQs

If you are new to Natural Spa Beauty, we recommend starting with one of our handcrafted soap bars, botanical facial oils or core skincare essentials to build a simple, effective natural skincare routine.

For sensitive skin, our Gentle Calendula Soap and Organic Chamomile Hydrosol offer a calm and soothing introduction.

Each product page includes ingredient information, skin benefits and usage guidance to help you choose with confidence.

When switching to natural skincare, your skin may take time to adjust as it settles into a new routine. This transition period can last up to two weeks.

During this time:

• Stay hydrated
• Keep your routine simple and consistent
• Avoid introducing too many new products at once
• Allow your skin time to rebalance naturally

Yes. We recommend patch testing before using any new skincare, soap, body care or aromatherapy product.

To patch test:

• Apply a small amount to your inner forearm
• Leave for 24 hours
• Check for redness, itching or irritation

If irritation occurs, discontinue use.

Many of our products are created with gentle botanical ingredients and are suitable for sensitive skin. However, everyone’s skin is different, so we always recommend checking the full ingredient list and patch testing before use.

If you have a known allergy or skin condition, please consult a healthcare professional before introducing a new product.

Some of our formulations contain essential oils, so we recommend checking the individual product ingredients and consulting your midwife, GP or healthcare professional before using new products during pregnancy or breastfeeding.

Yes. All Natural Spa Beauty products are vegan and cruelty-free.

We do not test on animals and we work with responsible suppliers who support ethical sourcing.

Natural Spa Beauty products are handcrafted in small batches in the UK.

Each formulation is created with care, intention and attention to ingredient integrity.

Natural Spa Beauty combines plant-based skincare, aromatherapy principles and carefully selected botanical ingredients to create products that support both skin and wellbeing.

Our range is designed for customers who want natural, vegan and cruelty-free skincare with a calm, spa-inspired feel.

We prioritise:

• Plant-based raw materials
• Ethical and transparent supply chains
• Sustainable sourcing practices
• Environmentally responsible packaging where possible

Our goal is to create natural skincare, soaps and wellness products that respect people, animals and the planet.

Many of our products contain carefully selected essential oils chosen for their aroma, character and role within the overall formulation.

If you are sensitive to essential oils, pregnant, breastfeeding or managing a health condition, please check the product ingredients and seek professional advice before use.

We do not currently offer samples. Natural skincare works best when used consistently, and we recommend allowing at least 10 days to experience how a product works for your skin.

Standard UK delivery is £3.95, or free on orders over £40.

Orders are usually dispatched within 1–2 working days and typically arrive within 3–5 working days after dispatch.

Next Day Delivery is £7.95 and is available for orders placed before 11am, Monday to Thursday.

Next Day Delivery excludes weekends, bank holidays and some postcode areas.

Delivery times are estimates and may vary during peak periods, promotional periods, bank holidays or courier delays.

Where tracking is available, tracking details will be sent by email once your order has been dispatched.

If you have not received tracking within two working days of your dispatch confirmation, please contact us at hello@naturalspabeauty.com.

Delivery delays may occur due to:

• Incorrect address details
• Failed delivery attempts
• Seasonal demand
• Bank holidays
• Courier disruptions

If your order has not arrived within 7 working days of dispatch, please email hello@naturalspabeauty.com and we will be happy to help.

We offer a 30-day return window from the date your order is received.

To be eligible for a return, items must be:

• Unused
• In their original packaging
• In fully resalable condition
• Accompanied by proof of purchase

Please email hello@naturalspabeauty.com to request return authorisation before sending any item back.

Returns sent back without prior approval may not be accepted.

To start a return, email hello@naturalspabeauty.com with your order number and reason for return.

Once your return has been approved, we will provide the correct return address and return instructions.

Please inspect your order when it arrives.

If your item is damaged, faulty or incorrect, contact us as soon as possible at hello@naturalspabeauty.com.

Please include photographic evidence where possible so we can assess the issue and make it right.

We operate in accordance with the Consumer Rights Act 2015.

We cannot accept returns for:

• Sale items
• Gift cards
• Custom or personalised products
• Used or opened personal care products, unless faulty

No. Alongside our natural skincare and handmade soap collections, Natural Spa Beauty also creates aromatherapy oils, home fragrance products and professional scent experiences for homes, businesses and special occasions.

Our Signature Scent Strategy helps businesses, venues and event spaces create a memorable atmosphere through carefully selected botanical scent experiences.

It is designed for spaces such as wellness studios, salons, show homes, boutique venues, hospitality settings and wedding environments.

Natural Spa Beauty combines natural skincare, aromatherapy and sensory wellbeing to create products that feel thoughtful, calm and intentional.

Every product is formulated with clarity, purpose and integrity. Our work is not only about skincare or scent, but about creating everyday rituals that support calm, comfort and emotional wellbeing.

For product questions, order support, retail enquiries or Signature Scent Strategy enquiries, please email hello@naturalspabeauty.com.

We aim to respond as soon as possible during business hours.